Overheating isn't something they're likely to be able to fix remotely, since it's usually a hardware problem (such as blocked/clogged fan vents), or just insufficient cooling capacity for the heat being generated. They've done the Notepad for communication as well, and the steps they took look legitimate as well for their first level support. LogMeIn is used by legitimate tech support as well, and I've had multiple real company tech support teams use it for legitimate purposes. If you went to the actual HP Website and initiated the conversation, you're fine.
#Hp com 123 remote assistant install
What the hell can I do to ensure they didn't harm, or install some sort of backdoor to my computer? I ran a malwarebytes scan, but nothing came up. The number was 18004746836, I immediately googled it and my heart sunk, result after result of it being linked to a scam/fraud posing as HP. After my computer restarted, they connected again and opened notepad to talk to me, this seemed extremely sketchy, they said they did what they could and I could disconnect, but they gave me a number that they would be calling me back from on occasion. It just seemed they updated some drivers and my bios with hp support assist, not browsing what other programs I had open or anything. I hesitated at first, it just sounded fishy, but I manually went to the website by typing it in, it WAS hp, right? So they linked me some. After talking they asked me if I would be okay with them being granted remote control of my computer so they could see if they could fix the problem. My gaming laptop's been overheating when playing games lately, so I went to hp.com (manually typed it in mind you) and made my way to the costumer support, I was surprised to see it was still open, seeing as it was 3AM PST at the time.
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